Tethr

MAY 15, 2024

Elevate your agent analytics with conversation intelligence! Learn how to measure, coach, and improve agent performance for exceptional CX.

Analytics 96

Analytics Customer Service Coaching 96

AWS Machine Learning

MAY 15, 2024

Crafting new questions for exams and quizzes can be tedious and time-consuming for educators. The time required varies based on factors like subject matter, question types, experience level, and class level. Multiple-choice questions require substantial time to generate quality distractors and ensure a single unambiguous answer, and composing effective true-false questions demands careful effort to avoid vagueness and assess deeper understanding.

Education 111

Education APIs Engineering Banking 111

Totango

MAY 15, 2024

“AI may not replace me, but AI will definitely change the way I work.” This bold statement, shared during a keynote at the recent Technology Services Industry Association (TSIA) World INTERACT conference in Orlando, set the stage for a series of thought-provoking discussions and insights from industry leaders. As CS grapples with rapidly evolving AI opportunities, executives from top companies gathered to share their hot takes on the advancements that will shape the future of the industry.

Sales 104

Sales Enterprise B2B Marketing 104

AWS Machine Learning

MAY 15, 2024

ONNX is an open source machine learning (ML) framework that provides interoperability across a wide range of frameworks, operating systems, and hardware platforms. ONNX Runtime is the runtime engine used for model inference and training with ONNX. AWS Graviton3 processors are optimized for ML workloads, including support for bfloat16, Scalable Vector Extension (SVE), and Matrix Multiplication (MMLA) instructions.

Benchmark 104

Benchmark Scripts Engineering Management 104

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

Cisco - Contact Center

MAY 15, 2024

Over the last 40 years, Cisco has built one of most sophisticated and extensive Go-to-Market (GTM) engines in the industry. Today, we are taking the next step in that mission.

Marketing 98

Marketing Engineering 98

Cisco - Contact Center

MAY 15, 2024

Cisco Hypershield places security enforcements exactly where and when it’s needed, seamlessly at cloud speed and in highly distributed environments. Check out more of its key benefits here.

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Interactions

MAY 15, 2024

Did you know that 89% of customers switch to a competitor after a single instance of poor customer service(1)? That’s because no one wants to do business with an organization that treats customers poorly. In today’s dynamic landscape of customer service and contact center experience, where every interaction counts, businesses must strive to not just meet but exceed customer expectations.

Customer Experience 62

Customer Experience Brand ambassadors Chatbots Self service 62

Cisco - Contact Center

MAY 15, 2024

Switching to a platform-based IT strategy can make growing a breeze, cutting through complexity and bolstering teamwork. It’s a smart, forward-thinking move that keeps things simple and sustainable.

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DMG Consulting

MAY 15, 2024

This is the first in a series of videos that will explore how AI in enhancing things in contact centers across the globe. The post 10 Topics in our A.I. Series appeared first on DMG Consulting.

Consulting 62

Consulting Consulting Contact Center 62

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Call Center

Cisco - Contact Center

MAY 15, 2024

We invited the Cisco DevNet community to use automation and AI to demonstrate the significant role technology can play in addressing tech's ecological footprint. We were blown away by the community participation.

Technology 98

Technology 98

Call Design

MAY 15, 2024

SYDNEY, Australia, 16 May, 2024: Call Design, a leading provider of workforce optimisation solutions, has announced a new strategic partnership with ProHance, an enterprise-grade operations enablement and analytics platform that provides insights for smarter decisions in complex, distributed and hybrid workforces. Call Design has built an international business focused on workforce optimisation solutions and is excited to work with ProHance to offer more advanced optimisation technology to the b

Enterprise 60

Enterprise Analytics Employee engagement Consulting 60

Cisco - Contact Center

MAY 15, 2024

The Digital Operational Resilience Act (DORA) offers financial service institutions the chance to enhance operational resilience and competitive advantage through compliance, with Cisco providing a comprehensive suite of solutions to support FSIs in meeting these new regulatory requirements.

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Concentrix

MAY 15, 2024

Money 20/20 Europe | 4 – 6 June 2024 Join Us in Amsterdam Where the world’s fintech leaders all come together to shape what’s next for the fintech industry. Connect with an Expert Join Concentrix at Money 20/20 Europe Concentrix will be at the Money 20/20 Europe event this June!

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Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints? With customer experience automation, organizations can leverage AI and automation to make it faster and cheaper to provide a superior customer experience acro

Customer Experience

Cisco - Contact Center

MAY 15, 2024

Get ready to ride the wave of the future with Machine-as-a-Service (MaaS) — a concept that's set to revolutionize the manufacturing landscape. At Cisco, we're all about staying ahead of the curve, and we're here to help you navigate this thrilling new frontier. Let’s talk about the current state of things, what to expect, and how technology will play a role in the Manufacturing revolution.

Technology 75

Technology 75

CSM Magazine

MAY 15, 2024

Avaya and LivePerson have partnered to integrate voice, digital, and AI capabilities into a unified omnichannel solution for enhanced customer experiences and accelerated digital transformation. The partnership allows enterprises to enhance their existing Avaya solutions with digital, automation, AI, and analytics capabilities without the need for migration, resulting in faster transformative outcomes with lower costs and reduced operational risks.

Enterprise 52

Enterprise contact center solutions Analytics Contact Center 52

ChurnZero

MAY 15, 2024

Most CSMs are struggling to hit their goals this year, according to new research. In a poll of CSMs conducted by ChurnZero and SuccessCOACHING , only 41% of CSMs said they could achieve their goals without working extra hours on evenings or weekends, and just 40% said their goals are realistic. Given the last two years of RIFs and pre-emptive job moves, and higher workloads for the CSMs who’ve stayed in place, that’s not entirely surprising.

Chief Customer Officer 52

Chief Customer Officer Coaching Surveys Best practices 52

CSM Magazine

MAY 15, 2024

Customer service is a crucial aspect of any business, and it’s a topic that can provide a wealth of material for an essay. Whether you’re writing for a class assignment or for a professional publication, understanding how to approach this subject is key to crafting a compelling and insightful piece. Academized essay writing service is a professional academic assistance company that can help students with essay writing on various topics, including customer service.

Customer Service 52

Customer Service Best practices Feedback Surveys 52

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Cisco - Contact Center

MAY 15, 2024

Cisco's Customer Advocate Awards are back! Cisco Advocates are change makers and innovators, and we'll celebrate our winners at Cisco Live in Las Vegas. To start, we're recognizing our finalists.

Marketing 52

Marketing 52

CSM Magazine

MAY 15, 2024

In today’s rapidly evolving job market, a well-crafted resume is more important than ever. It’s your ticket to landing the job you desire, your first impression to potential employers, and a chance to showcase your skills and achievements. With the advancements in technology, creating a professional resume has become significantly simpler, thanks to online AI CV builders.

industry standards 52

industry standards Finance Education Metrics 52

Calltools

MAY 15, 2024

Even years after the COVID-19 pandemic, many restaurants still see increased to-go orders. Despite customers wanting to return to dining in person, many people have become accustomed to ordering to-go more frequently. As a result, restaurants have turned to outsourcing incoming phone calls to help save costs and maximize time for restaurant employees.

Call Center 52

Call Center Interactive Voice Response outsourcing Contact Center 52

CSM Magazine

MAY 15, 2024

TTEC Holdings, a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that it was awarded a patent for a solution that streamlines the inputs and integrations needed to power truly intelligent customer experiences. “The fact that we have the level of expertise and innovation required to develop patented intellectual property really shows just how deep our proficiency runs within artific

Customer Experience 52

Customer Experience Automotive Healthcare Contact Center 52

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A CX myth is something widely believed or implemented that is based on “how we’ve always done it” thinking, rather than delivering truly innovative customer experiences. What CX myths are holding organizations back from top-level customer experience performance? What can companies do to find solid ground and move forward successfully? In this guidebook, we answer those questions and more as we explore three key myths and two strategies that you can use to replace them.

Customer Experience

TeamSupport

MAY 15, 2024

In today's fast-paced world, every second counts. Enhancing the efficiency of support teams is not just a necessity but a mandatory strategy for businesses aiming to thrive. It's all about optimizing the customer experience and ensuring that interactions are as seamless as possible. This is where a stellar support ticket system becomes indispensable.

Management 52

Management Morale Engineering Customer Support 52

CSM Magazine

MAY 15, 2024

OpenAI’s GPT-4omni (GPT-4o) takes the customer experience to new heights with tailor-made AI solutions. Picture being able to sift through conversations from around the globe, figuring out exactly how customers feel on-the-fly. For CX professionals searching insights far and wide – here comes your hidden advantage! Understanding context is a game changer with GPT-4o.

Customer Experience 52

Customer Experience Personalization Customer Service 52

DMG Consulting

MAY 15, 2024

Fixing WFM May 2024 The world and workforce have changed, and it’s time for companies to update their workforce management (WFM) solutions and best practices to better meet the expectations of today’s employees, especially Millennials and the rapidly up-and-coming Gen Z. The most significant issues confronting the world of WFM today are: Number 1: Companies need WFM solutions that are a good fit for the current workforce, because their needs have changed significantly.

Contact Center 48

Contact Center Enterprise Self service Best practices 48

CSM Magazine

MAY 15, 2024

Sabio Group , the digital customer experience (CX) transformation services specialist, has been named Avaya’s ‘Enterprise Cloud Partner of the Year – International’ at its annual Avaya Engage event, currently taking place in Denver, Colorado. The award – accepted at the event by Sabio Chief Revenue Officer, Ioan MacRae – recognises Sabio’s deep expertise in Avaya technologies and its recent success in supporting organisations transitioning to Avaya’s new Avaya

Enterprise 52

Enterprise Healthcare Technology Customer Experience 52

Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO

The first step in a successful Customer Experience endeavor (or for that matter, any business proposition) is to find out what’s wrong. If you can’t identify it, you can’t fix it! 💡 That’s where the Voice of the Customer (VoC) comes in. Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do.

Customer Experience

Concentrix

MAY 15, 2024

Learn how generative AI can help you orchestrate better experiences and manage your resources in this primer from Concentrix and Genesys.

Management 48

Management 48

Cisco - Contact Center

MAY 15, 2024

Protecting Black Hat Asia NOC with Cisco Security Cloud

Management 75

Management 75

Concentrix

MAY 15, 2024

Build an AI-infused customer experience workforce your competition will envy with this strategy checklist from Concentrix and Genesys.

Customer Experience 48

Customer Experience 48