ChurnZero

OCTOBER 13, 2023

In 2001, author and consultant Patricia Seybold could see that technology was having a profound impact on business economics. For example, just 24% of customer success leaders responsible for accounts with ACVs of $5,000 or less have veto authority over bad-fit customers. Businesses had to become more customer-centric.

Chief Customer Officer 52

Chief Customer Officer Benchmark SaaS Customer centricity 52

FreshGrade

APRIL 16, 2019

Her grade 3 reading program follows an 8-step cycle, with steps 2 through 8 repeating throughout the year: Data-gathering: based on PM Benchmarks and DRA assessment. She used an early reading sample as a diagnostic assessment, along with data from PM Benchmarks and DRA assessments. Step 8: Student meeting with parent and teacher.

Coaching 58

Coaching Benchmark Education Feedback 58

PeopleMetrics

JULY 24, 2019

B2C companies with thousands or millions of customers, for instance, should make sure that their benchmark goals are based on robust customer feedback. Bonus programs do not need to include every employee either — in fact, bonuses are typically reserved only for the people who are accountable for the customer experience.

B2C 61

B2C Benchmark Surveys Feedback 61