ChurnZero

OCTOBER 13, 2023

In 2001, author and consultant Patricia Seybold could see that technology was having a profound impact on business economics. While the subscription model was nascent and SaaS, as a term, hadnt quite been popularized yet, Patricia had a few ideas that were innovative at the time. Businesses had to become more customer-centric.

Chief Customer Officer 52

Chief Customer Officer Benchmark SaaS Customer centricity 52

Amity

NOVEMBER 25, 2014

And like the pioneers in marketing, there is a lot we can learn by revisiting how the pioneers in Customer Success, like Paul Teshima, realized why helping customers succeed was integral to SaaS success and in doing so, shaped this discipline. I recognized that in SaaS you had to have a more pervasive accountability to the customer.

SaaS 48

SaaS Chief Customer Officer Upselling Accountability 48

JivoChat

JUNE 20, 2021

In the time since it launched in 2009, BigCommerce has become a leader in the SaaS e-commerce world. App categories include: Accounting & Tax. Mailchimp launched in 2001, and since then, it has earned a reputation as one of the leading email marketing platforms. PayHelm Accounting & Reporting. Source: Mailchimp.

Sales 52

Sales Accountability Advertising B2B 52

SmartKarrot

FEBRUARY 3, 2022

Brazil’s SaaS landscape is bustling, thanks to the number of innovative startups that entered the horizon in recent years. In an attempt to know more about the SaaS environment in Brazil, we have researched the best SaaS companies in Brazil and came up with a list of 20 SaaS companies in Brazil. Wabbi Software S.A.,

SaaS 10

SaaS Real estate Construction Transportation 10

Customer Guru

JULY 3, 2018

The SaaS world is replete with cut-throat competition; the same services are provided by many brands, all of which have wonderful products. In such a scenario, what differentiates one SaaS brand from the other? This blog discusses what customer experience lessons one can learn from the best-in-business SaaS brands.

SaaS 94

SaaS Employee engagement CRM Personalization 94

Xaqt

JUNE 1, 2020

We've seen this before The Dotcom bust coupled with 9/11 was a cataclysmic event for outsourcers in 2000 and 2001. Virtual Agents and Omnichannel bots are well suited for repetitive call types, such as: reservations, scheduling, FAQs, basic account queries and updates, checking order status and even level-one tech support.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52