Contact Centers Can Thrive in the Worker Shortage
SmartAction
DECEMBER 15, 2021
The early 2000s recession affected the US from March 2001 to November 2001 and led to a decline in participation in the workforce. How does conversational AI automation for the contact center fit into solving the issue of not having enough workers for all the demand? In January of 2000, 67.3% It’s a solved problem.
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