Remove 2001 Remove Agent burnout Remove Interactive Voice Response
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Contact Centers Can Thrive in the Worker Shortage

SmartAction

The early 2000s recession affected the US from March 2001 to November 2001 and led to a decline in participation in the workforce. Traditional IVRs aren’t cutting it anymore as the bodies needed to fill in aren’t there to take the calls. In January of 2000, 67.3% of Americans participated in the workforce.