Callminer

FEBRUARY 21, 2018

Investing in the right call center monitoring software is imperative for today’s call centers. Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Meet Our Panel of Call Center Experts: Nenad Cuk. Janeen Ansell.

call center software 210

call center software Call Center Contact Center Interactive Voice Response 210

TechSee

JANUARY 25, 2023

As Volta Charging ’s Vice President of Service Operations, he leads the field service, customer support, and operational analytics functions. link] Scott VerBracken, VP Automotive Services Scott began his career with AAA ACG (The Auto Club Group) in 2001.

Automotive 41

Automotive Management Enterprise B2B 41

TechSee

DECEMBER 5, 2017

Its intelligent knowledge base/self-service platform is powered by artificial intelligence, unified search, rich analytics, and machine learning. Contact Centers appreciate: Enchant enables better collaboration of support teams making sure nothing falls through the cracks. and cloud-based call center offerings.

Contact Center 116

Contact Center Technology Self service Call Center 116

PeopleMetrics

FEBRUARY 20, 2019

Compare this approach to how market research firms operated: they called customers according to their schedules— whenever their call center employees could work and whatever time period the survey was in the “field.”. The Customer Is In Charge! Switching from CSAT to VoC. Thinking about switching to VoC? Sean holds a Ph.D.

Feedback 94

Feedback Surveys Consulting Consulting 94

Voxjar

JUNE 8, 2021

Your search for the best quality assurance software for your call center can get overwhelming, fast. While Voxjar offers an end-to-end Speech Analytics QA solution and are confident that we can help you solve your call monitoring needs, we believe that you should explore the entire landscape before making a decision.

Call Center 51

Call Center Analytics Enterprise Sales 51

PeopleMetrics

MARCH 26, 2018

Your website, call center or storefront are all examples of possible customer touchpoints. The experience that your customers have as they're providing feedback affects their NPS score going forward in the same way that your other touchpoints, like your website or call center, affect NPS. Sean holds a Ph.D.

Feedback 85

Feedback Surveys B2B Call Center 85

Outsource Consultants

FEBRUARY 1, 2025

Why India Became the Call Center Capital The rise of India’s BPO industry isn’t a mysteryits a case study in market forces aligning just right. India’s Call Center Evolution: From Humble Beginnings to Global Proliferation India’s journey to becoming a global call center powerhouse began in the late 1990s.

outsourcing 67

outsourcing Business Process Outsourcing Call Center Average Handle Time 67