Callminer

FEBRUARY 21, 2018

His journey with Terminix began as a summer job in 1996, and ultimately became a full-time career in 2001. A few years ago, when we were making our transition to call tracking, a big thing we looked for when comparing software was the ability to integrate directly with Google Analytics. @TerminixTriad. TechnologyAdvice.

call center software 210

call center software Call Center Contact Center Interactive Voice Response 210

aircall

JANUARY 16, 2018

Fortunately, we’ve moved beyond the reliability of “2001 Skype,” and these anxieties have been firmly debunked. Distilling meaningful analytics — in the old-school — required additional monitoring software and a few painful hours in Microsoft Excel. In fact, life is easy “in the cloud.” Will The Lines Be Ready In Time?

Interactive Voice Response 91

Interactive Voice Response voip CRM Morale 91

Avaya

JUNE 1, 2017

It makes players, coaches, and every-size teams all a part of the fan experience. And with the majority of stadiums built prior to 2001, when the first tech bubble popped, it’s logical to assume there are several facilities that aren’t equipped to handle this sort of bandwidth. It’s team analytics. It’s stadium analytics.

Technology 50

Technology Wireless Coaching Contact Center 50

PeopleMetrics

MARCH 16, 2020

Recognize alerts are a great tool for internal coaching and boosting morale by showcasing the great works that your employees do every day. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Which alerts work best for YOUR company? Sean holds a Ph.D.

Morale 77

Morale Upselling Surveys Coaching 77