PeopleMetrics

SEPTEMBER 12, 2019

An interactive voice response (IVR) survey or a computer-generated survey can be used after a customer interacts with a contact center—the system directs the customer to the survey when the call is complete. When a customer uses a mobile app, a survey can be embedded into the app asking them to provide feedback.

Feedback 91

Feedback Interactive Voice Response Surveys Contact Center 91

PeopleMetrics

AUGUST 7, 2018

NPS also presents limitations during telephone surveys—especially when the telephone survey uses an interactive voice response , or IVR. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. As CEO, he guides the company’s vision and strategy.

Interactive Voice Response 70

Interactive Voice Response Metrics Benchmark Surveys 70

aircall

JANUARY 16, 2018

Fortunately, we’ve moved beyond the reliability of “2001 Skype,” and these anxieties have been firmly debunked. You can also efficiently direct your calls by setting up an easy-to-follow Interactive Voice Response (IVR — think “press one for shipping, press two for store hours,” etc.) Is this as good as it gets?

Interactive Voice Response 91

Interactive Voice Response voip CRM Morale 91

PeopleMetrics

JUNE 18, 2019

Chatbots and endless IVR loops may scale, but they often do not deliver a great customer experience. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Over the past year, another lesson has emerged that I would like to share with you. Sean holds a Ph.D.

Best practices 48

Best practices Interactive Voice Response Chatbots Consulting 48

Callminer

FEBRUARY 21, 2018

His journey with Terminix began as a summer job in 1996, and ultimately became a full-time career in 2001. A few years ago, when we were making our transition to call tracking, a big thing we looked for when comparing software was the ability to integrate directly with Google Analytics. @TerminixTriad.

call center software 210

call center software Call Center Contact Center Interactive Voice Response 210

JustCall

JULY 16, 2020

However, an overlay for the 973 area code - the 862 area code was put in service in December 2001. IVR: Build an interactive menu for your customers with the IVR feature to steer incoming calls to the best available agent. Call Monitoring and Team Analytics : Monitor the performance of agents live on calls.

virtual call center 52

virtual call center Interactive Voice Response Call Logging voip 52

Xaqt

JUNE 1, 2020

We've seen this before The Dotcom bust coupled with 9/11 was a cataclysmic event for outsourcers in 2000 and 2001. One optimized Cognitive IVR can automate the work for a near infinite number of live operators for a given call type.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52