Callminer

FEBRUARY 21, 2018

His journey with Terminix began as a summer job in 1996, and ultimately became a full-time career in 2001. A few years ago, when we were making our transition to call tracking, a big thing we looked for when comparing software was the ability to integrate directly with Google Analytics. @TerminixTriad. Alison Diana. crmsearchdotcom.

call center software 210

call center software Call Center Contact Center Interactive Voice Response 210

TechSee

DECEMBER 5, 2017

Its intelligent knowledge base/self-service platform is powered by artificial intelligence, unified search, rich analytics, and machine learning. Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. It just doesn’t get better than this.”.

Contact Center 116

Contact Center Technology Self service Call Center 116

PeopleMetrics

MARCH 12, 2018

This is the familiar exercise of external benchmarking, or comparing key metrics of your business against others in your space. Sean McDade founded PeopleMetrics in 2001 and he is the architect of the company’s customer experience management (CEM) software platform. Do you ever wonder if you're doing as well as your competitors?

Benchmark 69

Benchmark Feedback Metrics Best practices 69

aircall

JANUARY 16, 2018

Fortunately, we’ve moved beyond the reliability of “2001 Skype,” and these anxieties have been firmly debunked. Distilling meaningful analytics — in the old-school — required additional monitoring software and a few painful hours in Microsoft Excel. In fact, life is easy “in the cloud.” Will The Lines Be Ready In Time?

Interactive Voice Response 91

Interactive Voice Response voip CRM Morale 91

PeopleMetrics

AUGUST 7, 2018

An important metric in any successful VoC program is NPS , or Net Promoter Score. And because it’s a common metric across industries, it also provides you with the opportunity to benchmark your NPS compared to other companies in your industry or other industries. NPS is not a flawless metric. Using NPS Despite Its Flaws.

Interactive Voice Response 70

Interactive Voice Response Metrics Benchmark Surveys 70

Outsource Consultants

FEBRUARY 1, 2025

According to NASSCOM, the sector grew from a modest $1 billion in revenue in 2001 to over $30 billion by 2020. The adoption of cloud-based solutions, artificial intelligence, and data analytics tools transformed operations. AI-powered analytics and automation are redefining Indian call centers.

outsourcing 67

outsourcing Business Process Outsourcing Call Center Average Handle Time 67

Voxjar

JUNE 8, 2021

While Voxjar offers an end-to-end Speech Analytics QA solution and are confident that we can help you solve your call monitoring needs, we believe that you should explore the entire landscape before making a decision. Founded in 2001. Automated Quality Assurance Solutions: Speech Analytics. Scorebuddy QA. scorebuddyqa.com.

Call Center 51

Call Center Analytics Enterprise Sales 51