Callminer

FEBRUARY 21, 2018

His journey with Terminix began as a summer job in 1996, and ultimately became a full-time career in 2001. Quality management software, including call recording and call monitoring tools, provide a way to manage, track and report quality metrics…”. @TerminixTriad. Burn Blackwell is the President & CEO of Terminix Triad.

call center software 210

call center software Call Center Contact Center Interactive Voice Response 210

Outsource Consultants

FEBRUARY 1, 2025

According to NASSCOM, the sector grew from a modest $1 billion in revenue in 2001 to over $30 billion by 2020. This growth stemmed from several factors, including a large English-speaking workforce, a favorable time zone difference with Western countries, and significant cost savings for businesses.

outsourcing 67

outsourcing Business Process Outsourcing Call Center Average Handle Time 67

Natalie Petouhof

AUGUST 15, 2022

My path to a CX career started in 2001 at Peppers & Rogers Group. That approach yielded unimaginable yet remarkable anecdotes such as reps sending flowers if a customer fell ill, chatting with customers about their families (average handle time wasn’t a metric) and sending free replacement products if orders were reported defective.

Customer Experience 52

Customer Experience Average Handle Time Coaching Enterprise 52