2001, Average Handle Time and outsourcing

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

2001

Average Handle Time

outsourcing

Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Callminer

FEBRUARY 21, 2018

Janeen Ansell is the Operations Manager at TeleDirect , a leader in business process outsourcing (BPO) with a multi-tier menu of solutions for a variety of commerce requirements. Michael Replogle is a tenured call center operations and outsourcing executive at CustomerServ with over 30 years of experience. Janeen Ansell. Tele_Direct.

call center software

call center software Call Center Contact Center Interactive Voice Response

How to Leverage India BPOs for Global Success

Outsource Consultants

FEBRUARY 1, 2025

In the late 1990s, economic liberalization met the Y2K tech boom, creating an ideal scenario for outsourcing. Fast forward to today: India commands nearly 70% of the global outsourcing market, with a projected BPO industry growth of 8.31% through 2029. Companies partnering with Indian call centers can achieve significant cost savings.

outsourcing

outsourcing Business Process Outsourcing Call Center Average Handle Time

Customer Contact Central

Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

How to Leverage India BPOs for Global Success

Stay Connected