PeopleMetrics

MARCH 12, 2018

This is the familiar exercise of external benchmarking, or comparing key metrics of your business against others in your space. External benchmarking is insightful, of course, but have you ever considered utilizing the power of internal benchmarking? Why internal benchmarking? Start with the best. It's really that simple.

Benchmark 69

Benchmark Feedback Metrics Best practices 69

PeopleMetrics

MARCH 21, 2018

Visit our YouTube channel to see all of the videos in the series, or click the links below to see other videos in the series: « PREVIOUS: Use Internal Benchmarking to Quickly Enhance CX. Sean McDade founded PeopleMetrics in 2001 and he is the architect of the company’s customer experience management (CEM) software platform.

Feedback 82

Feedback Surveys Benchmark Consulting 82

PeopleMetrics

AUGUST 7, 2018

And because it’s a common metric across industries, it also provides you with the opportunity to benchmark your NPS compared to other companies in your industry or other industries. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Using NPS Despite Its Flaws.

Interactive Voice Response 70

Interactive Voice Response Metrics Benchmark Surveys 70

ChurnZero

OCTOBER 13, 2023

In 2001, author and consultant Patricia Seybold could see that technology was having a profound impact on business economics. The customer, she wrote in her book “ The Customer Revolution ,” was in charge. Businesses had to become more customer-centric.

Chief Customer Officer 52

Chief Customer Officer Benchmark SaaS Customer centricity 52

PeopleMetrics

JULY 24, 2019

B2C companies with thousands or millions of customers, for instance, should make sure that their benchmark goals are based on robust customer feedback. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Looking for ways to tie compensation to VoC?

B2C 61

B2C Benchmark Surveys Feedback 61