2001 Best practices Chatbots 
bold360 Blog
FEBRUARY 20, 2019
On one end of the spectrum is in impersonal and soulless “Hal” from 2001: A Space Odyssey. We started with a very simple AI-powered chatbot on our website and then quickly wanted to expand the breadth, and quality, of the experiences it delivered. Here are some of the best practices we learned creating our bot friend.
Comm100
JUNE 5, 2018
From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. Chatbots and voice AI agents can capture data from customer interactions and feed it into analytics software. Capturing Customer Data.
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PeopleMetrics
JUNE 18, 2019
). The goal of the book was to share best practices on how to create a great Voice of Customer (VoC) program. This bonus lesson is that the very best CX leaders are focusing on being more human , not providing more technology. Chatbots and endless IVR loops may scale, but they often do not deliver a great customer experience.
AWS Machine Learning
OCTOBER 6, 2023
The applications also extend into retail, where they can enhance customer experiences through dynamic chatbots and AI assistants, and into digital marketing, where they can organize customer feedback and recommend products based on descriptions and purchase behaviors. Outside of work, he enjoys reading and traveling.
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