2001, Best practices and Chief Customer Officer

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2001

Best practices

Chief Customer Officer

ANNOUNCING Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold

PeopleMetrics

MAY 24, 2018

After months of brainstorms , meetings, late nights and deadlines, I am thrilled to announce that my first book, Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold , will be available for purchase on Amazon starting Tuesday June 19th, 2018. Many companies collect customer feedback, but very few act on what they hear.

Feedback

Feedback Chief Customer Officer Best practices Consulting

CS in Conversation: Focus on Adoption to Demonstrate the Need for Customer Success

Amity

NOVEMBER 25, 2014

And like the pioneers in marketing, there is a lot we can learn by revisiting how the pioneers in Customer Success, like Paul Teshima, realized why helping customers succeed was integral to SaaS success and in doing so, shaped this discipline. Amity: You were a pioneer in the Customer Success – how did you break ground?

SaaS

SaaS Chief Customer Officer Upselling Accountability

Customer Contact Central

ANNOUNCING Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold

CS in Conversation: Focus on Adoption to Demonstrate the Need for Customer Success

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