PeopleMetrics

MAY 13, 2020

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Earlier in his career, he spent five years at the Gallup Organization, where he was the practice leader of their consulting division. About the Author. Sean holds a Ph.D.

Best practices 116

Best practices Customer centricity Feedback Consulting 116

Callminer

FEBRUARY 21, 2018

One common mistake I see from call centers that I have consulted with over the last year is…”. His journey with Terminix began as a summer job in 1996, and ultimately became a full-time career in 2001. Rob Boirun is the owner and operator of The Reviewster Network which is a review and compare network for categories of similar items.

call center software 210

call center software Call Center Contact Center Interactive Voice Response 210

PeopleMetrics

MAY 28, 2020

Once a root cause tag is chosen, best practice is to require the loop-closer to include a detailed reason for what happened. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Set up RCA today! Contact PeopleMetrics: About the Author. Sean holds a Ph.D.

Best practices 87

Best practices Consulting Consulting Analytics 87

PeopleMetrics

MARCH 12, 2018

If you have a large organization, I can guarantee that you're going to have variability in customer experience between your very best locations (or work groups or entities) and your worst locations (or work groups or entities). Exemplify best practices. Take a look at your best five locations. Let's say you're a hotel.

Benchmark 69

Benchmark Feedback Metrics Best practices 69

PeopleMetrics

JUNE 18, 2019

The goal of the book was to share best practices on how to create a great Voice of Customer (VoC) program. This bonus lesson is that the very best CX leaders are focusing on being more human , not providing more technology. Over the past year, another lesson has emerged that I would like to share with you. Sean holds a Ph.D.

Best practices 48

Best practices Interactive Voice Response Chatbots Consulting 48

PeopleMetrics

MAY 24, 2018

These easy-to-use best practices provide CX leaders with the tools needed to build exemplary Voice of Customer programs that deliver ROI, turning customer feedback into gold. Earlier in his career, he spent five years at the Gallup Organization, where he was the practice leader of their consulting division.

Feedback 54

Feedback Chief Customer Officer Best practices Consulting 54

Comm100

JUNE 5, 2018

From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. Getting ahead of new trends is equally useful in strategic planning, where companies can plan best practices to deal with future issues.

Contact Center 68

Contact Center Chatbots Call Center Self service 68