Customer Interactions

JULY 7, 2015

Big data and its challenges are not a new phenomenon. Back in 2001 Gartner analyst, Doug Laney defined the challenges surrounding the growth of big data in a research report that he authored (he also presented on the topic at a number of conferences).

Big data 28

Big data 28

TechSee

DECEMBER 5, 2017

Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. TechSee’s technology combines AI with deep machine learning, proprietary algorithms, and Big Data to deliver a scalable cognitive system that becomes smarter with every customer support interaction.

Contact Center 116

Contact Center Technology Self service Call Center 116

PeopleMetrics

JULY 23, 2018

Analyzing and predicting consumer behavior (also called Big Data ) also falls into this category. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. This is an excerpt from Listen Or Die by Sean McDade, PhD. Click here to download the book.

Feedback 72

Feedback Surveys Big data Customer centricity 72

AWS Machine Learning

OCTOBER 6, 2023

Next, we recommend “The Lord of the Rings: The Fellowship of the Ring” (2001), an epic adventure that combines breathtaking visuals, memorable characters, and a richly detailed world. He is deeply passionate about applying ML/DL and big data techniques to solve real-world problems.

Personalization 141

Personalization Engineering Construction Transportation 141

Natalie Petouhof

SEPTEMBER 8, 2015

Guess I will just keep talking about it till the whole world “gets” it. DrNatalie, VP and Principal Analyst, Constellation Research. (1) 1) Rubinstein, Joshua S.; Meyer, David E.; Evans, Jeffrey E. Executive Control of Cognitive Processes in Task Switching. 2) [link].

CRM 58

CRM Analytics Sales Accountability 58

Comm100

JUNE 5, 2018

From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. AI (Artificial Intelligence) is undoubtedly a buzzword that’s been around for a while.

Contact Center 58

Contact Center Chatbots Call Center Self service 58

Voxjar

JUNE 8, 2021

Founded in 2001. The next two vendors will hopefully introduce you to a new approach to quality assurance in your call center, powered by artificial intelligence and big data. In our experience, a 3-7x improvement is pretty normal when you bring a purpose built QA software into your organization to streamline manual reviews.

Call Center 51

Call Center Analytics Enterprise Sales 51