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Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. TechSee’s technology combines AI with deep machine learning, proprietary algorithms, and BigData to deliver a scalable cognitive system that becomes smarter with every customer support interaction.
The applications also extend into retail, where they can enhance customer experiences through dynamic chatbots and AI assistants, and into digital marketing, where they can organize customer feedback and recommend products based on descriptions and purchase behaviors.
From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. Capturing Customer Data. Chatbots and voice AI agents can capture data from customer interactions and feed it into analytics software.
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