TechSee

DECEMBER 5, 2017

Contact Centers appreciate: “We got our customer support sorted the day we started using Casengo to manage emails and social media posts.” Contact Centers appreciate: Enchant enables better collaboration of support teams making sure nothing falls through the cracks. and cloud-based call center offerings.

Contact Center 116

Contact Center Technology Self service Call Center 116

Comm100

JUNE 5, 2018

From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. How AI can be Used in the Contact Center. Out of these benefits, two concrete benefits of AI in the contact center stand out.

Contact Center 68

Contact Center Chatbots Call Center Self service 68

PeopleMetrics

JULY 23, 2018

Unsolicited feedback is primarily thought of as social reviews, but can also include calls to a company’s contact center to complain about an issue; or feedback through the “contact us” feature on a company-supplied app or website. Analyzing and predicting consumer behavior (also called Big Data ) also falls into this category.

Feedback 72

Feedback Surveys Big data Customer centricity 72

Voxjar

JUNE 8, 2021

Founded in 2001. The next two vendors will hopefully introduce you to a new approach to quality assurance in your call center, powered by artificial intelligence and big data. Orecx smoothly with customers of all sizes, from small 5 person sales teams to 10,000+ seat contact centers. Scorebuddy QA.

Call Center 51

Call Center Analytics Enterprise Sales 51