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To ensure high levels of customer satisfaction, companies must provide stellar customerservice anytime, anywhere, and through any touch point. 1. Casengo is a cloud-based customer support software platform that enables companies to provide customerservice through social networks, email or chat.
From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. It’s therefore essential to analyze ‘what’s out there’ in customerservice AI and adjust our expectations accordingly.
Guess I will just keep talking about it till the whole world “gets” it. DrNatalie, VP and Principal Analyst, Constellation Research. (1) 1) Rubinstein, Joshua S.; Meyer, David E.; Evans, Jeffrey E. Executive Control of Cognitive Processes in Task Switching. 2) [link].
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