PeopleMetrics

JULY 23, 2018

In Lesson 2 , I introduced the primary types of VoC feedback—transactional surveys ( solicited feedback) and social reviews ( unsolicited feedback). The core of most VoC programs, solicited transactional surveys reach out to customers during or immediately after an experience. It is an absolute must. Click here to download the book.

Feedback 72

Feedback Surveys Big data Customer centricity 72

TechSee

DECEMBER 5, 2017

Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. The NPS survey asks just one-question “How likely are you to recommend our product or service to a friend or colleague?” Enchant is full of well thought out features, saving us time and stress.

Contact Center 116

Contact Center Technology Self service Call Center 116

Voxjar

JUNE 8, 2021

Founded in 2001. Their platform includes a learning management system and allows you to survey your agents to measure their satisfaction. The next two vendors will hopefully introduce you to a new approach to quality assurance in your call center, powered by artificial intelligence and big data. Scorebuddy QA.

Call Center 51

Call Center Analytics Enterprise Sales 51