2001, Business Process Outsourcing and Call Center

Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Callminer

FEBRUARY 21, 2018

Investing in the right call center monitoring software is imperative for today’s call centers. Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Meet Our Panel of Call Center Experts: Nenad Cuk. Janeen Ansell.

call center software

call center software Call Center Contact Center Interactive Voice Response

How to Leverage India BPOs for Global Success

Outsource Consultants

FEBRUARY 1, 2025

Why India Became the Call Center Capital The rise of India’s BPO industry isn’t a mysteryits a case study in market forces aligning just right. In the late 1990s, economic liberalization met the Y2K tech boom, creating an ideal scenario for outsourcing.

outsourcing

outsourcing Business Process Outsourcing Call Center Average Handle Time

The Impact of and Opportunity for Virtual Agents on Call Center Outsourcers

Xaqt

JUNE 1, 2020

The offshore business process outsourcing industry is likely to be the hardest hit. Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. VOIP made it possible to answer a call anywhere in the world.

Virtual Agent

Virtual Agent outsourcing Call Center Real estate

Customer Contact Central

Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

How to Leverage India BPOs for Global Success

The Impact of and Opportunity for Virtual Agents on Call Center Outsourcers

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