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The liberalization of the Indian economy, coupled with the Y2K boom, created a perfect storm for the growth of the BusinessProcessOutsourcing (BPO) industry. — CX Partner, Outsource Consultants The Rise of India’s BPO Industry The early 2000s saw exponential growth in India’s call center industry.
The offshore businessprocessoutsourcing industry is likely to be the hardest hit. Even before the global pandemic, Contact Center and BusinessProcessOutsourcers (BPOs) were facing new headwinds and competitive pressures. "I do expect cognitive and robotic automation projects to lead to some job loss.
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