2001 Call Center Coaching 
ShepHyken
DECEMBER 27, 2021
Clarke’s 2001: A Space Odyssey , HAL, the computer could talk in a human-like fashion, yet it still sounded like a computer. It’s gotten so bad that call centers have been described as free “psychological counseling centers” for distraught customers. My Comment: In Arthur C.
Callminer
FEBRUARY 21, 2018
Investing in the right call center monitoring software is imperative for today’s call centers. Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Meet Our Panel of Call Center Experts: Nenad Cuk. Janeen Ansell.
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aircall
JANUARY 16, 2018
Fortunately, we’ve moved beyond the reliability of “2001 Skype,” and these anxieties have been firmly debunked. Whole team statistics can be viewed alongside individual performance metrics, so if your team needs some additional coaching , you know where to focus your attention. Automated call transcription? Predictive menus?
Robert Davis
AUGUST 2, 2018
More importantly, the “real” unemployment rate (U6) continues to drop and is now 7.6%, the lowest since 2001 ( [link] ). It’s the way their supervisors treat their agents, and the way they execute a set of proven coaching tactics, that delivered these results. In May 2018, the unemployment rate (U3) hit 3.8% before ticking up to 4.0%
Robert C. Davis and Associates
AUGUST 2, 2018
More importantly, the “real” unemployment rate (U6) continues to drop and is now 7.6%, the lowest since 2001 ( [link] ). It’s the way their supervisors treat their agents, and the way they execute a set of proven coaching tactics, that delivered these results. In May 2018, the unemployment rate (U3) hit 3.8% before ticking up to 4.0%
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