2001 Call Center Interactive Voice Response 
Callminer
FEBRUARY 21, 2018
Investing in the right call center monitoring software is imperative for today’s call centers. Without call center monitoring, quality assurance can suffer, customer satisfaction inevitably wanes, and compliance issues can arise. Meet Our Panel of Call Center Experts: Nenad Cuk. Janeen Ansell.
aircall
JANUARY 16, 2018
Fortunately, we’ve moved beyond the reliability of “2001 Skype,” and these anxieties have been firmly debunked. You can also efficiently direct your calls by setting up an easy-to-follow Interactive Voice Response (IVR — think “press one for shipping, press two for store hours,” etc.) Predictive menus?
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SmartAction
DECEMBER 15, 2021
The early 2000s recession affected the US from March 2001 to November 2001 and led to a decline in participation in the workforce. Traditional IVRs aren’t cutting it anymore as the bodies needed to fill in aren’t there to take the calls. In January of 2000, 67.3% of Americans participated in the workforce.
Xaqt
JUNE 1, 2020
We've seen this before The Dotcom bust coupled with 9/11 was a cataclysmic event for outsourcers in 2000 and 2001. The crash caused many companies to view their contact center as an expense, rather than as an asset for customer experience and revenue. Which meant that someone from Kansas could call a U.S
JustCall
JULY 16, 2020
However, an overlay for the 973 area code - the 862 area code was put in service in December 2001. Virtual call center: Easily manage international clients in one place sitting anywhere in the world. Get a Caller ID : Mask all your calls with a caller ID. Smart Call Routing: Forward incoming calls to the numbers you want.
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