The Impact of and Opportunity for Virtual Agents on Call Center Outsourcers
Xaqt
JUNE 1, 2020
We've seen this before The Dotcom bust coupled with 9/11 was a cataclysmic event for outsourcers in 2000 and 2001. As a result, BPOs were forced to shutter call centers overnight as they dealt with the new economic conditions. At the same time, Voice-over-Internet Protocol (VOIP) emerged as viable technology.
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