2001 Chatbots Contact Center 
TechSee
DECEMBER 5, 2017
Contact Centers appreciate: “We got our customer support sorted the day we started using Casengo to manage emails and social media posts.” Contact Centers appreciate: Enchant enables better collaboration of support teams making sure nothing falls through the cracks. and cloud-based call center offerings.
Comm100
JUNE 5, 2018
From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. How AI can be Used in the Contact Center. Out of these benefits, two concrete benefits of AI in the contact center stand out.
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Jon Arnold
MAY 6, 2021
Much like Zoom has been the right technology at the right time to enable work from home, Five9 provides a pretty complete CCaaS solution as contact centers rush to the cloud. Being a fully cloud-native contact center pure play, Five 9 is in a great spot right now.
Aspect
NOVEMBER 1, 2018
Millennials were born between 1976 and 2001. and founder of the research and consulting firm, Millennial Branding, describes them this way, ”self-centered, needy, and entitled with unrealistic work expectations.” They are the workforce, and contact centers may be an excellent fit for their skills and aspirations. .
Nuance
DECEMBER 26, 2019
We’ve seen it become sentient in 2001: A Space Odyssey, enslave mankind in The Matrix, and take over the world in The Terminator. Cinema hasn’t given AI the best image over the years. It’s no surprise that people worry about AI taking over our jobs.
Jon Arnold
MAY 25, 2017
The contact center space is going through unprecedented - but expected - disruption, so much so, I don't think that term will be in use much longer. the stock in trade of most contact centers. Meet Kate - that's their new chatbot, but there's much more to the story. Genesys CEO Paul Segre.
Nuance
DECEMBER 26, 2019
We’ve seen it become sentient in 2001: A Space Odyssey, enslave mankind in The Matrix, and take over the world in The Terminator. Cinema hasn’t given AI the best image over the years. It’s no surprise that people worry about AI taking over our jobs. But in reality, there are a lot of human capabilities [.]
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