2001 Chatbots Interactive Voice Response 
CSM Magazine
JUNE 30, 2021
AI chatbot handles peaks and supports business growth. Founded in 2001, in the West Midlands, UK, as a manufacturer of leisure machines for the hospitality industry, Intouch Games launched its first mobile casino games in 2006. We quickly decided that using a chatbot, underpinned by AI, was the way forward.”.
Aspect
NOVEMBER 1, 2018
Millennials were born between 1976 and 2001. Aspect Workforce Management empowers agents with a wealth of self-service options including web-based, smart phone, IVR or even using an intelligent personal assistant chatbot. They are very different from their doting baby boomer parents. Dan Schawbel, author of Me 2.0
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PeopleMetrics
JUNE 18, 2019
Chatbots and endless IVR loops may scale, but they often do not deliver a great customer experience. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Over the past year, another lesson has emerged that I would like to share with you.
Jon Arnold
MAY 25, 2017
I didn't attend the technical breakout sessions, but I hardly heard any references to IVR, ACD, call recording, etc. - Today, it's all about omnichannel, CX and customer journey, and the new vernacular is about AI, machine learning, automation, chatbots, conversational interfaces, journey visualization, biometrics, and of course, AR/VR.
Xaqt
JUNE 1, 2020
We've seen this before The Dotcom bust coupled with 9/11 was a cataclysmic event for outsourcers in 2000 and 2001. As a result, Contact Center Executives are moving past the notion that Virtual Agents merely automate interactions with customers, and are enjoying the benefits of expanded use cases.
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