2001 Chief Customer Officer Surveys 
ChurnZero
OCTOBER 13, 2023
In 2001, author and consultant Patricia Seybold could see that technology was having a profound impact on business economics. The customer, she wrote in her book “ The Customer Revolution ,” was in charge. Businesses had to become more customer-centric. The answer?
Customer Guru
MARCH 7, 2018
Could you tell us a bit about your personal story that led to you building a career in Customer Experience? I completed my engineering in 2001, majoring in Electronics. So, I joined a call center – a technical voice based one – and my profile was that of a technical consultant to customers outside India. by Jeanne Bliss.
Expert insights. Personalized for you.
52 
Let's personalize your content