ShepHyken
DECEMBER 27, 2021
Clarke’s 2001: A Space Odyssey , HAL, the computer could talk in a human-like fashion, yet it still sounded like a computer. Several great strategies are mentioned here, from something as simple as helping to eliminate repetitive tasks to real-time coaching to help manage the interaction between the agent and the customer.
Callminer
FEBRUARY 21, 2018
His journey with Terminix began as a summer job in 1996, and ultimately became a full-time career in 2001. With the right QA process you can then make better decisions about remediation, such as making changes to training, coaching, re-skilling, recruitment, software etc. @TerminixTriad. Formalize your QA process.
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aircall
JANUARY 16, 2018
Fortunately, we’ve moved beyond the reliability of “2001 Skype,” and these anxieties have been firmly debunked. Whole team statistics can be viewed alongside individual performance metrics, so if your team needs some additional coaching , you know where to focus your attention. In fact, life is easy “in the cloud.”
PeopleMetrics
MARCH 16, 2020
Recognize alerts are a great tool for internal coaching and boosting morale by showcasing the great works that your employees do every day. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Which alerts work best for YOUR company?
Robert Davis
AUGUST 2, 2018
More importantly, the “real” unemployment rate (U6) continues to drop and is now 7.6%, the lowest since 2001 ( [link] ). It’s the way their supervisors treat their agents, and the way they execute a set of proven coaching tactics, that delivered these results. In May 2018, the unemployment rate (U3) hit 3.8% before ticking up to 4.0%
Robert C. Davis and Associates
AUGUST 2, 2018
More importantly, the “real” unemployment rate (U6) continues to drop and is now 7.6%, the lowest since 2001 ( [link] ). It’s the way their supervisors treat their agents, and the way they execute a set of proven coaching tactics, that delivered these results. In May 2018, the unemployment rate (U3) hit 3.8% before ticking up to 4.0%
FreshGrade
APRIL 16, 2019
She worked with her coach, perhaps for several years. The judge or her coach? The coach, of course. What is the purpose of the coach’s ongoing assessment? What “language” does the coach use to communicate with the skater during practice? Clearly, the coach and judge have very different purposes.
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