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Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Callminer

One common mistake I see from call centers that I have consulted with over the last year is…”. His journey with Terminix began as a summer job in 1996, and ultimately became a full-time career in 2001. Rob Boirun is the owner and operator of The Reviewster Network which is a review and compare network for categories of similar items.

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The 3 Most Valuable Types of VoC Alerts

PeopleMetrics

Recognize alerts are a great tool for internal coaching and boosting morale by showcasing the great works that your employees do every day. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Which alerts work best for YOUR company? Sean holds a Ph.D.

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Training contact center supervisors around the internal CX is key to reducing agent attrition in tightening labor markets

Robert Davis

More importantly, the “real” unemployment rate (U6) continues to drop and is now 7.6%, the lowest since 2001 ( [link] ). It’s the way their supervisors treat their agents, and the way they execute a set of proven coaching tactics, that delivered these results. In May 2018, the unemployment rate (U3) hit 3.8% before ticking up to 4.0%

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Training contact center supervisors around the internal CX is key to reducing agent attrition in tightening labor markets

Robert C. Davis and Associates

More importantly, the “real” unemployment rate (U6) continues to drop and is now 7.6%, the lowest since 2001 ( [link] ). It’s the way their supervisors treat their agents, and the way they execute a set of proven coaching tactics, that delivered these results. In May 2018, the unemployment rate (U3) hit 3.8% before ticking up to 4.0%

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Investing in Our Work Ethic with Josh Davies

Russel Lolacher

It used to be at around 50 to 60% of teenagers 16 to 19 were engaged in labor market, that was true across the entire 20th century, from 2001. Because again, we don’t do much consulting, work, post employment. But it used to be the Bureau of Labor Statistics track that data since 1948. And of course, with a pandemic.