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5 Top Customer Service Articles of the Week 12-27-2021

ShepHyken

The thought of negative feedback may trigger something inside of you that frankly, makes you want to crumble up all the papers on your desk or just throw your laptop against the wall. Clarke’s 2001: A Space Odyssey , HAL, the computer could talk in a human-like fashion, yet it still sounded like a computer. My Comment: In Arthur C.

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Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Callminer

This has proven to be a popular feature based on customer feedback, but many call center softwares don’t offer this as a standard feature. His journey with Terminix began as a summer job in 1996, and ultimately became a full-time career in 2001. So, this is a great question to ask when comparing call center monitoring software.

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The 3 Most Valuable Types of VoC Alerts

PeopleMetrics

Recognize alerts are a great tool for internal coaching and boosting morale by showcasing the great works that your employees do every day. Sean McDade, PhD is the author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold. Which alerts work best for YOUR company? Contact PeopleMetrics: About the Author.

Morale 77
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Assessment for Learning: Classroom Strategies to Improve Learning for ALL Students

FreshGrade

She worked with her coach, perhaps for several years. The judge or her coach? The coach, of course. What is the purpose of the coach’s ongoing assessment? To provide feedback to help her excel. What “language” does the coach use to communicate with the skater during practice? Rubric level?

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Fine-tune Llama 2 for text generation on Amazon SageMaker JumpStart

AWS Machine Learning

According to Meta, the tuned versions use supervised fine-tuning (SFT) and reinforcement learning with human feedback (RLHF) to align to human preferences for helpfulness and safety. Write a response that appropriately completes the request.nn### Instruction:nWho is the next coach at Fc Bayern München to take over from Julian Nagelsmann?nn###