ShepHyken

DECEMBER 27, 2021

The author focuses on data and survey results, which are great for finding out how happy (or not) your customer is. Clarke’s 2001: A Space Odyssey , HAL, the computer could talk in a human-like fashion, yet it still sounded like a computer. My Comment: Don’t be afraid of customer complaints. Embrace them! My Comment: In Arthur C.

Customer Service 191

Customer Service Coaching Marketing Call Center 191

PeopleMetrics

MARCH 16, 2020

Taking action on an individual customer response to a survey about a recent experience is the most direct evidence of ROI for VoC programs. This blog post is about the alerts that are triggered based on a customer response to a survey. Alerts allow companies to recover lost customers, recognize star employees and generate new leads.

Morale 77

Morale Upselling Surveys Coaching 77

Callminer

FEBRUARY 21, 2018

His journey with Terminix began as a summer job in 1996, and ultimately became a full-time career in 2001. According to a global survey by LivePerson, 82 percent of consumers say getting “issues resolved quickly” is the number one factor that makes a great customer service experience. @TerminixTriad. Formalize your QA process.

call center software 210

call center software Call Center Contact Center Interactive Voice Response 210

Russel Lolacher

FEBRUARY 20, 2023

I’m 82% of parents surveyed across North America said the same thing. It used to be at around 50 to 60% of teenagers 16 to 19 were engaged in labor market, that was true across the entire 20th century, from 2001. Did you have them assigned to you? Russel Lolacher Yes. Let’s go with that. Josh Davies Okay. Definitely.

Education 52

Education Personalization Employee engagement Coaching 52