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Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Callminer

FEBRUARY 21, 2018

His journey with Terminix began as a summer job in 1996, and ultimately became a full-time career in 2001. Over 60 percent of customer service managers rank customer satisfaction as the most important metric for measuring call center success, followed by first-call resolution, average handle time, and wait time.

call center software

call center software Call Center Contact Center Interactive Voice Response

6 Worries That Melt Away With Cloud-Based Phone Software

aircall

JANUARY 16, 2018

Fortunately, we’ve moved beyond the reliability of “2001 Skype,” and these anxieties have been firmly debunked. Will The Lines Be Ready In Time? This information is incredibly useful when training new agents, making appropriate seasonal staffing decisions, and keeping wait times low. In fact, life is easy “in the cloud.”

Interactive Voice Response

Interactive Voice Response voip CRM Morale

Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

6 Worries That Melt Away With Cloud-Based Phone Software

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