Aspect

NOVEMBER 1, 2018

Millennials were born between 1976 and 2001. and founder of the research and consulting firm, Millennial Branding, describes them this way, ”self-centered, needy, and entitled with unrealistic work expectations.” They are very different from their doting baby boomer parents. Dan Schawbel, author of Me 2.0

Contact Center 62

Contact Center Contact center software Interactive Voice Response Chatbots 62

PeopleMetrics

FEBRUARY 13, 2018

Sean McDade founded PeopleMetrics in 2001 and he is the architect of the company’s customer experience management (CEM) software platform. Earlier in his career, he spent five years at the Gallup Organization, where he was the practice leader of their consulting division. Listen to your customers! They won’t let you down.

Airlines 66

Airlines Customer effort Accountability Consulting 66

ChurnZero

OCTOBER 13, 2023

In 2001, author and consultant Patricia Seybold could see that technology was having a profound impact on business economics. The customer, she wrote in her book “ The Customer Revolution ,” was in charge. Businesses had to become more customer-centric.

Chief Customer Officer 52

Chief Customer Officer Benchmark SaaS Customer centricity 52

CSM Magazine

AUGUST 3, 2021

Steijaert began his McDonald’s career as a field service consultant in 2001. I am thrilled to lead this new team as we work to create more and better ways to connect with our customers at every touchpoint, transforming the definition of customer interaction.”. There he managed restaurant innovation efforts.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Analytics 52

Outsource Consultants

FEBRUARY 1, 2025

— CX Partner, Outsource Consultants The Rise of India’s BPO Industry The early 2000s saw exponential growth in India’s call center industry. According to NASSCOM, the sector grew from a modest $1 billion in revenue in 2001 to over $30 billion by 2020.

outsourcing 67

outsourcing Business Process Outsourcing Call Center Average Handle Time 67

City Communications

FEBRUARY 6, 2019

Scottsdale, Arizona, February 2019 – City Communications, a boutique telecommunications management firm with a nationwide client base, has hired leading contact center technology expert Darren Prine to lead its business outreach and consulting initiatives. Prine brings with him a wealth of contact center experience.

Contact Center 40

Contact Center Telecommunications contact center solutions Consulting 40

Robert Davis

AUGUST 2, 2018

More importantly, the “real” unemployment rate (U6) continues to drop and is now 7.6%, the lowest since 2001 ( [link] ). In May 2018, the unemployment rate (U3) hit 3.8% before ticking up to 4.0% in June because more people are entering the job market ( [link] ). Employers have two choices: Work smarter to keep their current employees.

Contact Center 48

Contact Center Marketing Coaching Consulting 48

Comm100

JUNE 5, 2018

From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. AI (Artificial Intelligence) is undoubtedly a buzzword that’s been around for a while. The Future of AI in the Contact Center Space.

Contact Center 68

Contact Center Chatbots Call Center Self service 68

FreshGrade

NOVEMBER 27, 2019

Educational Consultant. Starr Sackstein has been an educator since 2001 and is currently an educational consultant with the Core Collaborative. Join Starr Sackstein in her on-demand webinar to learn more about the 4 steps to Digital Portfolios. Enroll Today! Starr Sackstein.

Education 40

Education Consulting Consulting Time management 40

Robert C. Davis and Associates

AUGUST 2, 2018

More importantly, the “real” unemployment rate (U6) continues to drop and is now 7.6%, the lowest since 2001 ( [link] ). In May 2018, the unemployment rate (U3) hit 3.8% before ticking up to 4.0% in June because more people are entering the job market ( [link] ). Employers have two choices: Work smarter to keep their current employees.

Contact Center 40

Contact Center Marketing Coaching Consulting 40

Dialer 360

MARCH 20, 2020

With over 30,000 graduates from more than 4,000 contact centers, The Call Center School has been dedicated to the personal development of contact center individuals since 2001. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. #3

Call Center 35

Call Center Contact Center voip Consulting 35

Customer Guru

MARCH 7, 2018

I completed my engineering in 2001, majoring in Electronics. So, I joined a call center – a technical voice based one – and my profile was that of a technical consultant to customers outside India. Mine has been a roller coaster journey. However, to be honest, there were really very few jobs for engineers in that year.

Customer Experience 65

Customer Experience Customer centricity Chief Customer Officer B2C 65

Talkdesk

MAY 23, 2019

One of the most interesting ones was I built a car sharing business for Shell back in about 2001, 2002. Spent a few years doing some general consulting work. And I was there a building sort of new business propositions for them , sort of new ventures, that type of stuff. Did a bunch of really fun things.

Customer advocacy 8

Customer advocacy Consulting Consulting Customer Experience 8

Russel Lolacher

FEBRUARY 20, 2023

It used to be at around 50 to 60% of teenagers 16 to 19 were engaged in labor market, that was true across the entire 20th century, from 2001. Because again, we don’t do much consulting, work, post employment. But it used to be the Bureau of Labor Statistics track that data since 1948. And of course, with a pandemic.

Education 52

Education Personalization Employee engagement Coaching 52

PeopleMetrics

JULY 20, 2020

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Earlier in his career, he spent five years at the Gallup Organization, where he was the practice leader of their consulting division. Ready to kickstart an excellent CX program? Sean holds a Ph.D.

Customer centricity 163

Customer centricity Feedback Surveys Consulting 163

PeopleMetrics

MAY 13, 2020

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Earlier in his career, he spent five years at the Gallup Organization, where he was the practice leader of their consulting division. About the Author. As CEO, he guides the company’s vision and strategy.

Best practices 116

Best practices Customer centricity Feedback Consulting 116

PeopleMetrics

JUNE 29, 2020

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Earlier in his career, he spent five years at the Gallup Organization, where he was the practice leader of their consulting division. Gearing up to reopen? Contact PeopleMetrics: About the Author.

Surveys 120

Surveys Feedback Consulting Consulting 120

PeopleMetrics

AUGUST 31, 2018

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Earlier in his career, he spent five years at the Gallup Organization, where he was the practice leader of their consulting division. This is an excerpt from Listen Or Die by Sean McDade, PhD.

Customer Service 117

Customer Service Consulting Consulting Analytics 117

PeopleMetrics

APRIL 9, 2018

Like many of my peers, I too broke into the customer experience space by way of the market research world—working at a large firm on a variety of highly valuable market research programs before founding PeopleMetrics in 2001. So why does the transition from market research to customer experience come so naturally to CX professionals?

Marketing 70

Marketing Advertising Feedback Consulting 70

PeopleMetrics

JUNE 4, 2019

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Earlier in his career, he spent five years at the Gallup Organization, where he was the practice leader of their consulting division. Have questions about a B2B or B2C VoC program? Sean holds a Ph.D.

B2C 122

B2C B2B Real estate Airlines 122

PeopleMetrics

MARCH 1, 2018

Sean McDade founded PeopleMetrics in 2001 and he is the architect of the company’s customer experience management (CEM) software platform. Earlier in his career, he spent five years at the Gallup Organization, where he was the practice leader of their consulting division. As CEO, he guides the company’s vision and strategy.

Finance 97

Finance Feedback Consulting Consulting 97

PeopleMetrics

MARCH 4, 2020

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Earlier in his career, he spent five years at the Gallup Organization, where he was the practice leader of their consulting division. Ready to close the loop? Contact PeopleMetrics: About the Author.

Feedback 83

Feedback Consulting Consulting Marketing 83

PeopleMetrics

MAY 28, 2020

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Earlier in his career, he spent five years at the Gallup Organization, where he was the practice leader of their consulting division. Set up RCA today! Contact PeopleMetrics: About the Author.

Best practices 87

Best practices Consulting Consulting Analytics 87

PeopleMetrics

DECEMBER 12, 2019

Designate successful teams and employees as office consultants. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Earlier in his career, he spent five years at the Gallup Organization, where he was the practice leader of their consulting division.

Banking 91

Banking Consulting Consulting Feedback 91

PeopleMetrics

MARCH 26, 2018

Sean McDade founded PeopleMetrics in 2001 and he is the architect of the company’s customer experience management (CEM) software platform. Earlier in his career, he spent five years at the Gallup Organization, where he was the practice leader of their consulting division. As CEO, he guides the company’s vision and strategy.

Feedback 85

Feedback Surveys B2B Call Center 85

PeopleMetrics

SEPTEMBER 12, 2019

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Earlier in his career, he spent five years at the Gallup Organization, where he was the practice leader of their consulting division. Ready to collect feedback at every touchpoint? Sean holds a Ph.D.

Feedback 91

Feedback Interactive Voice Response Surveys Contact Center 91

PeopleMetrics

JULY 13, 2020

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Earlier in his career, he spent five years at the Gallup Organization, where he was the practice leader of their consulting division. Add video to your surveys! Contact PeopleMetrics: About the Author.

Surveys 71

Surveys Consulting Consulting Feedback 71

PeopleMetrics

FEBRUARY 20, 2019

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Earlier in his career, he spent five years at the Gallup Organization, where he was the practice leader of their consulting division. Thinking about switching to VoC? Contact PeopleMetrics: About the Author.

Feedback 94

Feedback Surveys Consulting Consulting 94

PeopleMetrics

MARCH 21, 2018

Sean McDade founded PeopleMetrics in 2001 and he is the architect of the company’s customer experience management (CEM) software platform. Earlier in his career, he spent five years at the Gallup Organization, where he was the practice leader of their consulting division. As CEO, he guides the company’s vision and strategy.

Feedback 82

Feedback Surveys Benchmark Consulting 82

PeopleMetrics

JULY 29, 2020

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Earlier in his career, he spent five years at the Gallup Organization, where he was the practice leader of their consulting division. No bad surveys. Contact PeopleMetrics: About the Author. Sean holds a Ph.D.

Surveys 71

Surveys Consulting Consulting Analytics 71

PeopleMetrics

MARCH 7, 2018

Sean McDade founded PeopleMetrics in 2001 and he is the architect of the company’s customer experience management (CEM) software platform. Earlier in his career, he spent five years at the Gallup Organization, where he was the practice leader of their consulting division. As CEO, he guides the company’s vision and strategy.

Feedback 76

Feedback Management Consulting Consulting 76

PeopleMetrics

MARCH 12, 2018

Sean McDade founded PeopleMetrics in 2001 and he is the architect of the company’s customer experience management (CEM) software platform. Earlier in his career, he spent five years at the Gallup Organization, where he was the practice leader of their consulting division. As CEO, he guides the company’s vision and strategy.

Benchmark 69

Benchmark Feedback Metrics Best practices 69

PeopleMetrics

AUGUST 21, 2018

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Earlier in his career, he spent five years at the Gallup Organization, where he was the practice leader of their consulting division. As CEO, he guides the company’s vision and strategy. Sean holds a Ph.D.

Surveys 82

Surveys Banking Accountability Consulting 82

PeopleMetrics

DECEMBER 27, 2019

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Earlier in his career, he spent five years at the Gallup Organization, where he was the practice leader of their consulting division. Need help wrangling internal stakeholders? Sean holds a Ph.D.

Telecommunications 81

Telecommunications APIs Analytics Feedback 81

PeopleMetrics

MARCH 16, 2020

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Earlier in his career, he spent five years at the Gallup Organization, where he was the practice leader of their consulting division. Which alerts work best for YOUR company? Sean holds a Ph.D.

Morale 77

Morale Upselling Surveys Coaching 77

PeopleMetrics

JUNE 8, 2020

He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Earlier in his career, he spent five years at the Gallup Organization, where he was the practice leader of their consulting division. Set up a recognition program today! Contact PeopleMetrics: About the Author.

Brand ambassadors 77

Brand ambassadors Employee engagement Morale Customer centricity 77

PeopleMetrics

FEBRUARY 21, 2018

Sean McDade founded PeopleMetrics in 2001 and he is the architect of the company’s customer experience management (CEM) software platform. Earlier in his career, he spent five years at the Gallup Organization, where he was the practice leader of their consulting division. As CEO, he guides the company’s vision and strategy.

Marketing 67

Marketing Advertising Consulting Consulting 67