2001 Consulting Interactive Voice Response 
Callminer
FEBRUARY 21, 2018
One common mistake I see from call centers that I have consulted with over the last year is…”. His journey with Terminix began as a summer job in 1996, and ultimately became a full-time career in 2001. Rob Boirun is the owner and operator of The Reviewster Network which is a review and compare network for categories of similar items.
PeopleMetrics
SEPTEMBER 12, 2019
An interactive voice response (IVR) survey or a computer-generated survey can be used after a customer interacts with a contact center—the system directs the customer to the survey when the call is complete. When a customer uses a mobile app, a survey can be embedded into the app asking them to provide feedback.
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PeopleMetrics
AUGUST 7, 2018
NPS also presents limitations during telephone surveys—especially when the telephone survey uses an interactive voice response , or IVR. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. As CEO, he guides the company’s vision and strategy.
Aspect
NOVEMBER 1, 2018
Millennials were born between 1976 and 2001. and founder of the research and consulting firm, Millennial Branding, describes them this way, ”self-centered, needy, and entitled with unrealistic work expectations.” They are very different from their doting baby boomer parents. Dan Schawbel, author of Me 2.0
PeopleMetrics
JUNE 18, 2019
Chatbots and endless IVR loops may scale, but they often do not deliver a great customer experience. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Over the past year, another lesson has emerged that I would like to share with you. Sean holds a Ph.D.
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