SmartAction

DECEMBER 15, 2021

The early 2000s recession affected the US from March 2001 to November 2001 and led to a decline in participation in the workforce. How does conversational AI automation for the contact center fit into solving the issue of not having enough workers for all the demand? In January of 2000, 67.3% It’s a solved problem.

Contact Center 79

Contact Center Virtual Agent Agent burnout Self service 79

Jon Arnold

MAY 6, 2021

Much like Zoom has been the right technology at the right time to enable work from home, Five9 provides a pretty complete CCaaS solution as contact centers rush to the cloud. Being a fully cloud-native contact center pure play, Five 9 is in a great spot right now.

Contact Center 97

Contact Center Virtual Agent Chatbots Enterprise 97

Xaqt

JUNE 1, 2020

Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. Even before the global pandemic, Contact Center and Business Process Outsourcers (BPOs) were facing new headwinds and competitive pressures. The large cloud providers (ie.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52