Beyond Philosophy

JANUARY 27, 2022

I have seen it before with other influential business concepts, like Total Quality Management, Business Re-engineering, and Customer Relationship Management (CRM). It was the CRM wave that receded in the early 2000s to make way for CX in the first place. . For example, CRM was the word of the day back at the turn of this century.

CRM 195

CRM Consulting Consulting Quality management 195

Callminer

FEBRUARY 21, 2018

His journey with Terminix began as a summer job in 1996, and ultimately became a full-time career in 2001. Lauren Stafford is a Digital Publishing Specialist at Discover CRM. Call centers can forget about the importance of implementing a system that integrates well with their current CRM solution. @TerminixTriad. discover_crm.

call center software 210

call center software Call Center Contact Center Interactive Voice Response 210

Help Scout

JUNE 24, 2021

Interconnectivity : Being able to connect with a CRM and other tools can make customer interactions run smoother and reduce headaches for everyone involved. Most may know Zoho as a CRM tool, but they also make help desk software. Kayako originally set out in 2001 to make a more usable help desk.

SaaS 85

SaaS Self service CRM Analytics 85

Customer Guru

MARCH 7, 2018

I completed my engineering in 2001, majoring in Electronics. To prepare myself in advance, I would go through their profile saved on our CRM to understand them better. After meeting these guests, I would also update their profiles in the same CRM, so that they could have a great experience across all the Taj Hotels.

Customer Experience 65

Customer Experience Customer centricity Chief Customer Officer B2C 65

PeopleMetrics

DECEMBER 27, 2019

Once you specify how frequently you need this information to be collected—such as daily, twice a day, or weekly—you can request it from IT, and then upload the flat file with customer information into your VoC software platform so you can start sending out surveys. Need help wrangling internal stakeholders?

Telecommunications 81

Telecommunications APIs Analytics Feedback 81

PeopleMetrics

JULY 23, 2018

In Lesson 2 , I introduced the primary types of VoC feedback—transactional surveys ( solicited feedback) and social reviews ( unsolicited feedback). The core of most VoC programs, solicited transactional surveys reach out to customers during or immediately after an experience. It is an absolute must. Click here to download the book.

Feedback 72

Feedback Surveys Big data Customer centricity 72