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According to NASSCOM, the sector grew from a modest $1 billion in revenue in 2001 to over $30 billion by 2020. If youre outsourcing to improve customer experience while maintaining cost-effectiveness, India offers a compelling case. This isn’t just about convenienceit has a measurable impact on customerretention.
Maranda has been a part of the CS world since before there was a formal definition for Customer Success, and she has been shaping CS teams for various tech startups around Silicon Valley since 2001. It just kind of really flips the script in your head. What would you do if they were paying you to set them up for success?
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