CSM Magazine

MARCH 20, 2024

In the fast-evolving global business landscape, the strategic move of customer support outsourcing to the Philippines has become a critical path for companies seeking to boost operational efficiency and elevate customer satisfaction. The expertise residing within Cynergy BPO’s leadership is unparalleled.

outsourcing 52

outsourcing Customer Support Customer Experience Business Process Outsourcing 52

Callminer

FEBRUARY 21, 2018

Janeen Ansell is the Operations Manager at TeleDirect , a leader in business process outsourcing (BPO) with a multi-tier menu of solutions for a variety of commerce requirements. She leads a team of highly engaged Team Leaders, Trainers, and Supervisors who share her commitment to exceptional customer service. Janeen Ansell.

call center software 210

call center software Call Center Contact Center Interactive Voice Response 210

Outsource Consultants

FEBRUARY 1, 2025

In the late 1990s, economic liberalization met the Y2K tech boom, creating an ideal scenario for outsourcing. Fast forward to today: India commands nearly 70% of the global outsourcing market, with a projected BPO industry growth of 8.31% through 2029. But the landscape has shifted.

outsourcing 67

outsourcing Business Process Outsourcing Call Center Average Handle Time 67

JivoChat

JUNE 20, 2021

Mailchimp launched in 2001, and since then, it has earned a reputation as one of the leading email marketing platforms. Customs paperwork available within the dashboard. Best for: Outsourcing product design and shipment. 24/7 customer support. Source: Mailchimp. Best for: Email marketers. Automated return labels.

Sales 52

Sales Accountability Advertising B2B 52