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This works by aligning what's taught in training with feedback from the manager and the employee's actual work. Inboxes I can still remember reading David Allen's timemanagement book, Getting Things Done , way back in 2001. worker wasted 24 percent of their day on useless email. It truly was a game-changer for me.
We directly impact business goals through providing feedback to our product team and driving customer success. You can trace us back to 2001. Kayako is one of the leading customer service platforms, used by more than 30,000 organizations to deliver a better customer experience to millions of customers.
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