Remove 2001 Remove Gamification Remove Personalization
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Top 5 Customer Service & CX Articles for Week of February 19, 2024

ShepHyken

My favorite touches on personalization. I haven’t seen an article about “gamification” in quite some time. Clarke’s 2001: A Space Odyssey, directed by Stanley Kubrick, introduced us to HAL 9000, a computer that communicated like a human … and against its crew. Seriously, there are good tips. It’s nice to see this idea again.