PeopleMetrics

SEPTEMBER 12, 2019

An interactive voice response (IVR) survey or a computer-generated survey can be used after a customer interacts with a contact center—the system directs the customer to the survey when the call is complete. When a customer uses a mobile app, a survey can be embedded into the app asking them to provide feedback.

Feedback 91

Feedback Interactive Voice Response Surveys Contact Center 91

Callminer

FEBRUARY 21, 2018

His journey with Terminix began as a summer job in 1996, and ultimately became a full-time career in 2001. @TerminixTriad. Burn Blackwell is the President & CEO of Terminix Triad. He is a proud 4 th -generation owner and operator of the Blackwell family in Terminix Triad.

call center software 210

call center software Call Center Contact Center Interactive Voice Response 210

aircall

JANUARY 16, 2018

Fortunately, we’ve moved beyond the reliability of “2001 Skype,” and these anxieties have been firmly debunked. You can also efficiently direct your calls by setting up an easy-to-follow Interactive Voice Response (IVR — think “press one for shipping, press two for store hours,” etc.)

Interactive Voice Response 91

Interactive Voice Response voip CRM Morale 91

PeopleMetrics

AUGUST 7, 2018

NPS also presents limitations during telephone surveys—especially when the telephone survey uses an interactive voice response , or IVR. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. As CEO, he guides the company’s vision and strategy.

Interactive Voice Response 70

Interactive Voice Response Metrics Benchmark Surveys 70

SmartAction

DECEMBER 15, 2021

The early 2000s recession affected the US from March 2001 to November 2001 and led to a decline in participation in the workforce. Traditional IVRs aren’t cutting it anymore as the bodies needed to fill in aren’t there to take the calls. In January of 2000, 67.3% of Americans participated in the workforce.

Contact Center 79

Contact Center Virtual Agent Agent burnout Self service 79

CSM Magazine

JUNE 30, 2021

Founded in 2001, in the West Midlands, UK, as a manufacturer of leisure machines for the hospitality industry, Intouch Games launched its first mobile casino games in 2006. AI chatbot handles peaks and supports business growth. Quite often, people are looking for specific information, such as ‘what ID do I need to provide?’

Chatbots 105

Chatbots Self service Interactive Voice Response Accountability 105

Aspect

NOVEMBER 1, 2018

Millennials were born between 1976 and 2001. Aspect Workforce Management empowers agents with a wealth of self-service options including web-based, smart phone, IVR or even using an intelligent personal assistant chatbot. They are very different from their doting baby boomer parents. Dan Schawbel, author of Me 2.0

Contact Center 62

Contact Center Contact center software Interactive Voice Response Chatbots 62