Callminer

FEBRUARY 21, 2018

His journey with Terminix began as a summer job in 1996, and ultimately became a full-time career in 2001. When call tracking software and a CRM merge, the sales team will have access to live customer insights which will allow them to follow up on leads quickly and efficiently. @TerminixTriad. Stacy Caprio. Stacy4Startups.

call center software 210

call center software Call Center Contact Center Interactive Voice Response 210

Jon Arnold

MAY 6, 2021

Lots of strong growth metrics, but their upmarket success with large enterprise customers catches my eye the most, with 45% YoY revenue growth. They’ve built out a solid managment team along with proven industry leaders on the sales side, and as CEO Rowan Trollope noted, it’s a place now “where nobody leaves” - in a good way, of course!

Contact Center 97

Contact Center Virtual Agent Chatbots Enterprise 97

Maru Group

FEBRUARY 7, 2022

The distrust stems from the 2001 Corralito policies in Argentina restricting people’s ability to withdraw cash from their accounts. The loop continues to grow with retailers increasing volume of sales and average size of sale, without assuming risk. Ready to jumpstart your CX program?

Personalization 89

Personalization Banking Marketing Sales 89

TechSee

DECEMBER 5, 2017

Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. Contact Centers appreciate: “Nanorep accurately replies to our customer inquiries, from pre-sale questions about products and policies to order tracking and shipments.

Contact Center 116

Contact Center Technology Self service Call Center 116

aircall

JANUARY 16, 2018

Fortunately, we’ve moved beyond the reliability of “2001 Skype,” and these anxieties have been firmly debunked. This might mean new employees, new sales territories, or just more incoming calls, and with this growth comes necessary adaptation. In fact, life is easy “in the cloud.” Will The Lines Be Ready In Time? Congratulations!

Interactive Voice Response 91

Interactive Voice Response voip CRM Morale 91

ChurnZero

OCTOBER 13, 2023

In 2001, author and consultant Patricia Seybold could see that technology was having a profound impact on business economics. First, she advocated for a single executive leader to be charged with overseeing the post-sale teams and ensuring customers get value from a product. Businesses had to become more customer-centric.

Chief Customer Officer 52

Chief Customer Officer Benchmark SaaS Customer centricity 52

Voxjar

JUNE 8, 2021

Founded in 2001. They also provide an easy to launch free trial without the need to speak to their sales team first. Playvox does offer a free trial but you have to talk to sales to get started. Playvox does not currently publish their pricing, requiring you to speak with sales first. Scorebuddy QA. scorebuddyqa.com.

Call Center 51

Call Center Analytics Enterprise Sales 51