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His journey with Terminix began as a summer job in 1996, and ultimately became a full-time career in 2001. Despite what you might assume, most contact centre QA tools are not multichannel…”. @TerminixTriad. Burn Blackwell is the President & CEO of Terminix Triad.
According to the latest Eptica Multichannel Customer Experience Study , the good news is that most companies understand this, with the web remaining the strongest channel for providing accurate answers to consumer queries. Being able to find answers to their questions quickly is therefore a vital part of the customer experience.
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