Call Center Weekly
FEBRUARY 5, 2018
I've seen where so many employees are affected negatively because the person they report to has never figured out what it is they do. It takes loyalty because you never know what a person needs at any moment, even if it's a quick hello, and you have to be willing to give it. It takes courage to do it because it can be uncomfortable.
ShepHyken
MARCH 28, 2017
Featured Interview: Shep begins his interview with Anthony Goonetilleke by asking if we have reached the point of HAL, the computer in 2001 A Space Odyssey? You want to be ahead of the game. Should we be nervous or scared of that type of technology? Top Takeaways: Artificial Intelligence tools are available today.
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AWS Machine Learning
OCTOBER 6, 2023
The personalization of LLM applications can be achieved by incorporating up-to-date user information, which typically involves integrating several components. In this post, we elucidate the simple yet powerful idea of combining user profiles and item attributes to generate personalized content recommendations using LLMs.
ijgolding
JUNE 22, 2015
For me personally, the last few days have demonstrated how the influence of what we see online has affected the way businesses operate. I was invited to speak by an ex colleague who I had not seen since 2001!!! In 2001, John launched Appliances Online, the group’s first website selling white goods.
Maru Group
FEBRUARY 7, 2022
The global market continues to put extreme pressure on financial institutions to develop faster, smarter, more personalized payment solutions. The distrust stems from the 2001 Corralito policies in Argentina restricting people’s ability to withdraw cash from their accounts. Ready to jumpstart your CX program?
PeopleMetrics
JULY 20, 2020
You can set up real-time alerts that go to the appropriate person in your company who is responsible for following up with the customer and “closing the loop.” He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. Ready to kickstart an excellent CX program?
Beyond Philosophy
MAY 17, 2016
In a key scene, focus group participants are asked to describe the personalities and presentation styles of various members of the program – beginning with Corky, Frank, and Jim; and they do so in positive, glowing terms. When they get to d escriptions of Murphy, however, the perceptions turn to sharply negative.
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