TechSee

DECEMBER 5, 2017

Customers appreciate: Faster, personalized customer support. Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. Customers appreciate: The personalized and intuitive customer self-service. It just doesn’t get better than this.”.

Contact Center 116

Contact Center Technology Self service Call Center 116

PeopleMetrics

MARCH 7, 2018

To make yourself as effective as possible within your organization, you know that you have to be a very multi-disciplinary person. You need to be able to talk to leadership, the contact center, the sales force, operations, etc. What makes a great CX leader. It’s really key that you have your hand in all of those things.

Feedback 76

Feedback Management Consulting Consulting 76

PeopleMetrics

MARCH 16, 2020

Recognize alerts should always also go to the manager of the person who delivered an exceptional experience. These alerts are turned into leads to be managed by the sales team. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform.

Morale 77

Morale Upselling Surveys Coaching 77

Natalie Petouhof

SEPTEMBER 8, 2015

Powered by Office Graph, Delve helps users increase productivity by surfacing key content — enabling salespeople to discover information that may help them with their opportunity or account, such as popular sales presentations and proposals. What Needs to Be Done with Date to Turn It Into Actionable Insights? 1) Rubinstein, Joshua S.;

CRM 58

CRM Analytics Sales Accountability 58

Spearline

OCTOBER 12, 2021

Andy has been in the telecoms industry for over 20 years and set up Revector to combat SIM Box fraud against mobile network operators in 2001. 2001, 2006, I was doing some self-work at home. So it’s actually billing the person and it might be billing them on a premium rate. and in Ireland. I started Revector.

Advertising 103

Advertising Banking Wireless Marketing 103

Voxjar

JUNE 8, 2021

Founded in 2001. They also provide an easy to launch free trial without the need to speak to their sales team first. Playvox does offer a free trial but you have to talk to sales to get started. Playvox does not currently publish their pricing, requiring you to speak with sales first. Scorebuddy QA. scorebuddyqa.com.

Call Center 51

Call Center Analytics Enterprise Sales 51

Amity

NOVEMBER 25, 2014

PT: In September 2000, we were all in sales at Eloqua. By early 2001, we had enough customers that we realized we needed someone to help manage the customer base. The individual(s) who work with the customer to ensure they are using the product to achieve their goals – this is beyond the person responsible for ticket resolution.

SaaS 48

SaaS Chief Customer Officer Upselling Accountability 48

Avaya

JUNE 1, 2017

This consumerism shift towards mobile devices makes it easier for teams to influence impulse sales through personalized messages, geo-targeted marketing, instant offers, and loyalty rewards. Vendors and sponsors need to enhance and deliver personalized offers across the stadium. At Super Bowl LI, fans used over 11.8

Technology 50

Technology Wireless Coaching Contact Center 50

PeopleMetrics

JANUARY 28, 2021

I joined in 2001 when I started the company on January 26, 2001 - so it's 20 years today the company was founded. Madeline: Alright, so Sean - you have been here from the very very beginning in 2001. Here are some folks who who were with the team then, and there's another Reason Research person, Heather.

Feedback 62

Feedback Surveys Customer Experience Analytics 62

CustomerSuccessBox

JUNE 7, 2022

Acquisition : acquisitions are generally done by larger organizations; enterprise sales are very different than SMB, Mid-Market. For example, Customer Success should work with Marketing and Sales, if we close accounts that aren’t part of the Ideal Customer Profile. Q: Automated vs Remote vs In-person retention? in profits.

Management 52

Management Best practices Accountability Enterprise 52

Customer Guru

MARCH 7, 2018

Could you tell us a bit about your personal story that led to you building a career in Customer Experience? I completed my engineering in 2001, majoring in Electronics. For instance, whenever a customer had a bad experience, I would report it to my sales team and base manager in BA for service recovery.

Customer Experience 65

Customer Experience Customer centricity Chief Customer Officer B2C 65

Education Services Group

JUNE 21, 2021

Maranda has been a part of the CS world since before there was a formal definition for Customer Success, and she has been shaping CS teams for various tech startups around Silicon Valley since 2001. It can be very lonely and intimidating to be the new person at an organization. It even extends into my personal world.

Management 52

Management Best practices Government Scripts 52

SmartKarrot

JANUARY 18, 2022

Found by Manohar Chapalamadugu in 2013, Agile CRM is an Indian SaaS company known for its sales and marketing solutions designed for SMBs. The company aims at providing a single platform for automated marketing, sales, and other services. The sales team can concentrate on developing customer relationships and converting leads.

SaaS 11

SaaS Finance CRM Enterprise 11

Xaqt

JUNE 1, 2020

We've seen this before The Dotcom bust coupled with 9/11 was a cataclysmic event for outsourcers in 2000 and 2001. For example, the opportunity to provide call center agents with personalized assistants for access to real-time information and guidance is immense.

Virtual Agent 52

Virtual Agent outsourcing Call Center Real estate 52