TechSee
DECEMBER 5, 2017
Its intelligent knowledge base/self-service platform is powered by artificial intelligence, unified search, rich analytics, and machine learning. The Canadian-based Coveo increases self-service success and case deflection by making search core to the self-service experience.
CSM Magazine
JUNE 30, 2021
Founded in 2001, in the West Midlands, UK, as a manufacturer of leisure machines for the hospitality industry, Intouch Games launched its first mobile casino games in 2006. It allows us to easily scale by offering options for self-service on both live chat and phone queries.”. Future plans.
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Help Scout
JUNE 24, 2021
For example, you can automate manual tasks — like assigning conversations — with workflows , respond quickly to commonly asked questions using saved replies , or empower customers to find answers on their own with Beacon’s self-service mode. Kayako originally set out in 2001 to make a more usable help desk.
Aspect
NOVEMBER 1, 2018
Millennials were born between 1976 and 2001. and founder of the research and consulting firm, Millennial Branding, describes them this way, ”self-centered, needy, and entitled with unrealistic work expectations.” They are very different from their doting baby boomer parents. Dan Schawbel, author of Me 2.0
Eptica
MARCH 31, 2016
Since 2001 Eptica has evaluated 100 leading UK companies on their ability to provide answers to 10 routine questions via the web as well as their speed and accuracy when responding to emails, Twitter, Facebook and web chat. Self-service is an attractive channel to both the public and businesses. Share this page on: Tweet.
Comm100
JUNE 5, 2018
From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. First, customers can receive accurate information instantly from self-service AI, and they don’t have to call the support center and wait on hold.
Cisco - Contact Center
MARCH 21, 2019
Hi Barbara, your connecting flight #2001 has been cancelled due to poor weather conditions. Our cloud analytics reporting service will be available for on-premises contact centers. An enhanced omni-channel customer self-service experience via BOTs. Enhanced BOT self-service assistance. Last but not least.
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