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According to NASSCOM, the sector grew from a modest $1 billion in revenue in 2001 to over $30 billion by 2020. These steps will help businesses bridge cultural gaps, ensure compliance, and maintain consistent servicelevels.
We've seen this before The Dotcom bust coupled with 9/11 was a cataclysmic event for outsourcers in 2000 and 2001. The industry had enjoyed rapid growth as a result of the millions of dollars pumped into Internet start-ups and their IPOs.
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