SmartAction

APRIL 4, 2023

By examining the latest developments in artificial intelligence (AI), the Times correspondents show how virtual voice assistants such as Siri and Alexa squandered their early advantage and left room for the rise of chatbots that use Conversational AI technology. Chatbots are, indeed, a different kind of virtual assistant.

Virtual Agent 89

Virtual Agent Chatbots Self service Banking 89

SmartAction

MARCH 7, 2023

These actions might include updating a particular communication point or proactively reaching out to a customer, informing them about their account, a transaction or other notification. This intelligence prompts recommendations for actions that companies can take. These are a few value points that will drive the CAI market in 2023.

Multichannel 86

Multichannel Virtual Agent Self service Accountability 86

Answer Dash

OCTOBER 15, 2018

Demand generation has traditionally focused on looking beyond existing accounts and finding new prospects. Much of the recent discussion has centered around the notion of harvesting the additional potential in your existing client base, broadly known as account-based marketing (ABM).

B2B 76

B2B Marketing Customer Experience Benchmark 76

AWS Machine Learning

OCTOBER 6, 2023

The applications also extend into retail, where they can enhance customer experiences through dynamic chatbots and AI assistants, and into digital marketing, where they can organize customer feedback and recommend products based on descriptions and purchase behaviors.

Personalization 136

Personalization Engineering Construction Transportation 136

Solvvy

JULY 5, 2018

Back in 2002, Atlassian launched their first product, Jira. Rather than an army of sales executives and account managers for enterprise customers, almost everyone gets this same treatment–and it works. Virtual agents or chatbots. At the time, they didn’t make a lot of waves. Customer Engagement Drives Revenue.

Self service 48

Self service Virtual Agent Sales Upselling 48

LiveChat

APRIL 10, 2019

In 2002, we started to build our main product, LiveChat. Until then you should decide if you want to move your account to LiveChat. and we will cancel your account. After the migration to LiveChat, will you keep all my settings or will I have to configure my account one more time? The story of chat.io to LiveChat?

APIs 5

APIs Chatbots Accountability Technology 5