GetFeedback

JANUARY 6, 2020

On the selling (vendor) side, there are salespeople, customer support reps, accounting personnel, manufacturing, accounting, legal, and more. They can all be engaged in different parts of the customer journey. In B2C, yes, in many cases there is exactly one customer as the buyer and user. Sorry, not quite.

Journey mapping 78

Journey mapping B2C B2B Surveys 78

Solvvy

JULY 5, 2018

Back in 2002, Atlassian launched their first product, Jira. Whereas most companies this size would have hundreds or thousands of employees to provide customer service, they’ve scaled customer support through AI and machine learning. Customer Engagement Drives Revenue. At the time, they didn’t make a lot of waves.

Self service 48

Self service Virtual Agent Sales Upselling 48

JivoChat

OCTOBER 6, 2021

Founded in 2002, Hostgator services evolved along with internet growth, and are built to allow you to escalate your business. If you are just starting to develop a digital presence, you can begin with a Single Shared plan, for example, and, then, change when you feel the need to have a website that supports bigger loads of traffic.

Technical Support 52

Technical Support Personalization Customer Support Accountability 52

SmartKarrot

APRIL 13, 2020

Being one of the world’s top 10 SaaS companies, their products support tens of millions of daily users worldwide. Customer Support. Finance & Accounting. It records an average of 32 payment transactions per active account. It was acquired by eBay in 2002 but split in 2014. billion in 2017.

SaaS 19

SaaS Engineering APIs Analytics 19

SmartKarrot

FEBRUARY 3, 2022

Its main goal is to assist businesses in managing their financial routines and optimizing procedures such as accounting, stock, banking, and electronic invoicing, among other things. It enables businesses to form stronger bonds with their customers. Founded in: 2002. Wabbi Software S.A., Founded in: 2011. CEO: Jaime De Paula.

SaaS 10

SaaS Real estate Construction Transportation 10